Updated Articles

  1. One of my data is wrong in the platform

    Last Updated: 28/05/2025
    Students menu   Leer en español Students  |     |    Please contact your teacher so that he/she can report it to the school administrator. Self-registration  students   If you are a preschool or primary student, p...

  2. How can I change the e-mail address I registered?

    Last Updated: 28/05/2025
    Students menu   Leer en español Students  |     |   Please contact your teacher so that he/she can report it to the school administrator. Self-registration  students   If you are a preschool or primary student, pl...

  3. Message: This access code has already been used

    Last Updated: 28/05/2025
    Students menu   Leer en español Self-registration  students   If your institution/college provided you with the token, please contact them so they can provide you with a new one. You can chat with a support agent for assista...

  4. How do I activate a new product?

    Last Updated: 28/05/2025
    Students menu   Leer en español Self-registration  students   On the home page, on the right, click Add product token . Write the code that appears when you scratch off the flap of your book or the code that your institutio...

  5. How do I join a class? What is the class code for?

    Last Updated: 28/05/2025
    Students menu   Leer en español Students  |     |   When you access RLP through your platform's banner, you are automatically assigned a class previously configured by your institution. Self-registration  students   If yo...

  6. I can not click on the submit button

    Last Updated: 28/05/2025
    Students menu   Leer en español There are different reasons why the SUBMIT button is not enabled in an assignment, here are the most frequent ones. Assignment activities are missing.  For the SUBMIT button to be enabled yo...

  7. How do I adjust my notifications?

    Last Updated: 28/05/2025
    Teachers menu Leer en español In the top menu, click on your name. Click on My profile . On the right side you will see your notifications and their activation status and deactivate the notificatio...

  8. Why does the platform misgrade a student's answers even though they are correct?

    Last Updated: 28/05/2025
    Teachers menu Leer en español Use of the Clear, Check answers and See answers buttons As we have seen, the regular assignments offer students the possibility to perform the activities in up to 2 attempts...

  9. Where is my access code (token)?

    Last Updated: 28/05/2025
    Students menu   Leer en español Self-registration  students   If you want to add a new product, you need an Access code (token). Access codes can be obtained in the following ways. When you purchase any Richmond book from y...

  10. How do I sign up for the RLP as a Teacher?

    Last Updated: 28/05/2025
    Teachers menu Leer en español Teachers  |     |   School administrators are in charge of registering teachers in the administrative platforms, they also generate the users and passwords for ...
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