Updated Articles

  1. Error message: This email already exists

    Last Updated: 28/05/2025
    Students menu   Leer en español Self-registration students   If you see this message when you are registering to the Richmond Learning Platform, it means that your email account has been previously registered. There is no n...

  2. How do I register with the Richmond Learning Platform or RLP?

    Last Updated: 28/05/2025
    Students menu   Leer en español Students  |     |   Registration is done by the institution to which you belong. Please contact the institution if you have any further question. Self-registration students   If there is ...

  3. Why am I enrolled in an institution called Richmond?

    Last Updated: 28/05/2025
    Students menu   Leer en español This happens when you do not enter your class code during the registration process for the RLP platform. therefore you are automatically assigned to the   Richmond   Institution . To be assi...

  4. How do I complete my assignments?

    Last Updated: 28/05/2025
    Students menu   Leer en español On the home page, click on your   Assignments   list. On the   Assignments   page, identify uncompleted assignments based on icon and status and click on the chosen assignment. Click on eac...

  5. How do I study on my own?

    Last Updated: 28/05/2025
    Students menu   Leer en español Following the instructions: On the home page, click on the product you want to study. Click on the unit you want to study. Click on the activity you want to complete. Comple...

  6. How do I know if I have assignments?

    Last Updated: 28/05/2025
    Students menu   Leer en español PRESCHOOL STUDENTS On the home page, at the top you will see the notification bell moving. Click on it. In the My Assignments module you can see how many assigned activities you have. Click...

  7. I'm in the wrong class

    Last Updated: 28/05/2025
    Students menu   Leer en español Please contact your teacher so that he/she can contact the school administrator and assign you to the correct class. If you would like to learn more about the use of the platform, please...

  8. My RLP interface is different from that of my classmates

    Last Updated: 28/05/2025
    Students menu   Leer en español The main cause is because you have activated a product of a level or grade that does not correspond to yours. Please contact your teacher so that he/she can contact the school administrator. The i...

  9. Until when is my subscription valid?

    Last Updated: 28/05/2025
    Students menu   Leer en español Self-registration  students   On the home page, on the right side, you can see the list of your active products, under the MY PRODUCTS section.   2. The expiration date will appear un...

  10. You don't have access to this product

    Last Updated: 28/05/2025
    Students menu   Leer en español Here are some reasons why you may not have access to a product. Students  |     |   The product is locked. Check with your teacher if your product is blocked, if so, ask him/her to unblock...
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